Shipping & Delivery

We use Royal Mail 1st & 2nd Classes Tracked 48 and DPD Carriers.

Please note Delivery Rates below:

Orders from £0.00 – £4.99 = £2.99 Delivery Charge (Royal Mail 1st Class)

Orders from £5.00 – £9.99 = £3.99 Delivery Charge (Royal Mail 1st Class / Tracked)

Orders from £10.00 – £19.99 = £4.99 Delivery Charge (Royal Mail Tracked / Carrier)

Orders from £20.00 – £59.99 = £5.99 Delivery Charge (Royal Mail Tracked / Carrier)

Orders from £60.00 – £79.99 = £6.99 Delivery Charge (Royal Mail Tracked Signed / Carrier)

Orders from £80.00 – £99.99 = FREE (Tracked Signed For / Carrier) *

Orders Over £100 = FREE Carrier only *

Free Shipping applies to UK orders only, generally mainland only.

Privacy & Security

We take online security very seriously. We only collect the information we need. We may also collect certain information about you to assess your buying trends and offer you better deals. Should you not wish us to send you emails, please opt out in your account.

Ordering

We encourage you to place your order online. This is the fastest method and your order will be sent directly into our system for processing. We can assure you that we have taken all necessary steps to ensure that your credit card details will not be compromised. We don't even store them as your credit card payment will be processed directly by the bank.

Returns

Items that are to be returned should be in their original packaging including bags, cardboard or polystyrene holders and protectors and shipped to:

DFB Sound & Light Warehouse Limited
Unit B5 Langham Park, Lows Lane
STANTON BY DALE
Derbyshire
DE7 4RJ

All accessories (i.e. remotes, leads, batteries, etc should come back) unless an exception has already been agreed prior.

All items come with a minimum 1 year manufacturer's guarantee (this does not cover pre-owned items) which covers parts and labour for repair purposes.

Some items are not covered under this guarantee are user replaceable items that are subject to wear and tear. These include mixer crossfaders, line faders and styli (cartridge needles), lamps which cannot be guaranteed (faulty on arrival does not apply to the "not covered" rule).

Unwanted items

If you have received an incorrect product(s) or unwanted item(s), these can be returned in a 14 day cooling off period. Shipping charges will be refunded where items are too small to warrant a collection. Collection will be made by an agreed date. If for any reason that we are unable to collect, may incur additional costs to re-arrange should the error not be ours or the carrier's. We will extend unwanted item return to 14 days at the buyer's cost of return.

Unwanted headphones and earphones may not be returned due to hygiene reasons. Software and Media (i.e. CD & DVD) products may not be returned, and hardware products with bundled software where the software has been registered, and also made-to-order items, may also not be returned.

We aim to get repairs done as quickly as possible. If a repair is to take more than a reasonable time, items will be replaced or refunded.

Items returned inside of 28 days will be replaced where possible subject to stock availability.

Please make sure you package your item(s) extremely well. If item(s) are damaged in transit and have not been packaged sufficiently, this may void any warranty.

If you have any questions please do not hesitate to contact us on +44 (0) 115 9770391, 8.30am – 5pm Mon-Fri, or e-mail sales@dfb-uk.com.

All personal details that you provide to us are protected by SSL encryption technology. When you place an order on the UKDJ website we treat the information provided as private. All information is kept on a secure server protected from outside parties. UKDJ do not store or retain your credit/debit card information. All credit card information is protected by sagepay protex and all address, telephone numbers, and email address are not shared and retained by UKDJ in an encryption server.