We aim to dispatch orders quickly, safely and efficiently. Below you’ll find everything you need to know about delivery options, estimated timescales, courier services and what to do if there is an issue with your delivery.
At UKDJ, we work hard to ensure your order is packed securely and delivered as quickly as possible.
Delivery timescales are estimates and may vary depending on stock availability, courier capacity, delivery location and seasonal demand.
Available delivery options will be shown at checkout based on the items in your basket and your delivery postcode.
| Service | Estimated Timescale | Best For |
|---|---|---|
| Standard Delivery | Usually 1–2 working days | General orders and non-urgent deliveries |
| Express Delivery | Usually 1 working day where available (up to 2 pm cut off) | Urgent orders requiring faster dispatch |
| Large Item Delivery | Timescale confirmed depending on item size and location | Speakers, lighting rigs, flight cases and other bulky items |
| Collection | By prior arrangement only | Customers who wish to collect directly from us |
Delivery charges are calculated at checkout and may vary depending on parcel size, weight, location and chosen service.
Orders are processed during normal working hours, Monday to Friday, excluding bank holidays.
Where products are in stock, we aim to dispatch orders as quickly as possible. Orders placed after the daily courier collection cut-off may be processed the next working day.
Where tracking is available, details will be provided by email or directly by the courier once your order has been dispatched.
Please allow time for tracking information to update after dispatch, as courier systems may not show movement immediately.
Some products require specialist handling due to their size, weight or value. These items may be delivered using a pallet, freight or specialist courier service.
Large-item deliveries may require someone to be available at the delivery address to accept and sign for the goods.
Deliveries to remote areas, Scottish Highlands, UK islands, Northern Ireland and certain offshore locations may take longer and may be subject to additional courier charges.
If additional delivery charges apply, we will contact you before dispatching your order.
It is the customer’s responsibility to provide accurate delivery information when placing an order.
If a delivery fails because an incorrect address was provided, the delivery was refused, or the courier was unable to complete delivery, additional charges may apply.
Please inspect your delivery as soon as it arrives. If the packaging appears damaged, please make a note with the courier where possible and contact us promptly.
If your item has arrived damaged, please contact us with your order number and clear photographs of the packaging and product.
If you believe an item is missing from your delivery, please check all packaging carefully, as smaller items may be packed inside larger product boxes for protection.
If something is still missing or incorrect, contact us with your order number and details of the issue so our team can investigate.
Collection may be available by prior arrangement only. Please do not travel to collect an order until we have confirmed that it is ready.
You may be asked to provide your order number and identification when collecting goods.
If you have any questions about delivery, tracking, damaged goods or missing items, please contact our customer service team.
