We want you to shop with confidence. This page explains how to return an item, request a Returns Authorisation Number, report a faulty product and understand your refund or exchange options.
If you need to return an item, please contact us before sending anything back. This helps us process your return quickly and ensures your item is sent to the correct place with the correct reference.
All returns must be authorised in advance and include a valid Returns Authorisation Number (RMA).
To begin a return, please follow the steps below.
Please include your RMA number clearly with the return so our team can identify and process it correctly.
For eligible online purchases, you have the right to cancel your order within 14 days of receiving your goods.
Once you have notified us that you wish to cancel, goods should be returned promptly, unused and complete, with original packaging where possible.
Returned items must be complete and packaged securely to prevent damage in transit.
Where possible, please return items in their original packaging with all accessories, manuals, cables, parts and promotional items included.
If your item develops a fault, please contact us with your order number, a description of the fault and, where useful, photos or video showing the issue.
Depending on the item and the nature of the fault, we may arrange inspection, repair, replacement parts, exchange or refund in accordance with your statutory rights and any applicable manufacturer warranty.
Please inspect your delivery as soon as it arrives. If your item or packaging appears damaged, contact us promptly with your order number and clear photographs of the packaging and product.
Keeping the original packaging helps us investigate the issue with the courier and resolve your claim more quickly.
Once your return has been received and checked, we will process any refund due using the original payment method where possible.
Refund times may vary depending on your bank or payment provider.
| Return Type | Refund Handling | Notes |
|---|---|---|
| Change of mind | Refund after goods are received and checked | Return postage is usually the customer’s responsibility |
| Faulty item | Assessed under statutory rights and warranty terms | Repair, replacement, exchange or refund may be offered |
| Incorrect item supplied | Resolved once the issue has been confirmed | Please contact us before returning the item |
Where available, we may be able to exchange an item for an alternative product. Any price difference, delivery charge or return cost will be confirmed before the exchange is processed.
Exchanges are subject to product availability.
Some items may not be suitable for return unless faulty, including products that have been custom-made, specially ordered, installed, used in a way that affects resale, or supplied in sealed packaging that has been opened where hygiene or software restrictions apply.
If you are unsure whether an item can be returned, please contact us before opening, installing or using it.
Unless an item is faulty or incorrectly supplied, the customer is responsible for arranging and paying for return shipping.
We recommend using a tracked and insured delivery service, as the goods remain your responsibility until they are received by us.
Contact our customer service team before sending any item back. Please include your order number and a brief description of the issue.
